Terms of Use

Thank you for visiting our website. By continuing to explore and utilise this platform, you acknowledge and agree to adhere to the terms and conditions outlined herein. These terms govern the relationship between you and Foncene SAS concerning the use of our website. If you do not wish to consent to any part of these terms, we kindly request that you refrain from accessing or using our website.

Foncėne is a company registered in France under the legal name of Foncene SAS, with its registered office located at 571 Route de Foncène, Cénac-et-St-Julien, France.

For inquiries and support, you can contact us via email at contact@foncene.com or by phone at +33(0)766429846.

The term 'Foncene SAS,' 'us,' or 'we' refers to the owner of the website. The term 'you' or 'your' refers to the user, customer, or viewer of our website. The term 'Isobel' refers to our signature shoe model, an animal-free, artisanal-made Mary Jane from premium natural materials.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Users must use the website in compliance with applicable laws and regulations and refrain from engaging in any unlawful or prohibited activities.

This website contains material which is owned by or licensed to Foncene SAS and is protected by copyright law. All rights are reserved. Reproduction, distribution, or modification of the content on this website, in whole or in part, is prohibited without the prior written consent of Foncene SAS, except as expressly permitted by these terms of use or as otherwise provided in a separate written agreement between you and Foncene SAS.

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We currently accept euros. If you’re outside the EU or the UK, there may be additional taxes applied based on your country's import regulations.

We provide complimentary standard worldwide shipping. Deliveries within Europe typically arrive within 2-5 days. Orders destined for the United States are shipped via FedEx Express and usually arrive within 3 days. Shipments to the UK are dispatched using a Delivery Duty Paid (DDP) service, ensuring all import taxes and duties are prepaid, thus avoiding additional charges upon delivery.

After placing your order, you will receive a tracking number via email to monitor its progress. In the rare event that an item is lost or stolen during transit, please contact us immediately, and we will collaborate with the shipping carrier to address the issue.

Please note that taxes and duties for orders outside the UK and EU are not covered by us, and you may be responsible for these upon receipt of your order. Occasionally, delays beyond our control may occur due to customs checks or issues with the freight forwarder. Foncene SAS is not liable for such delays. All orders are processed within 48 hours from Monday to Friday, excluding public bank holidays.

We take pride in offering hassle-free exchanges or returns if you're not completely satisfied with your Isobels. Simply contact us at returns@foncene.com within 30 days of receiving your goods, and we'll promptly provide the necessary exchange/return label and guide you through the process, whether you require a different shoe size or a refund.

To qualify, please ensure that the items are returned in their original, unworn condition and include the original packaging. We recommend testing Isobels on a soft surface to prevent scratches. Please note that Foncene SAS is unable to process an exchange or refund if these requirements are not met.

If shoes are returned under the premise of being faulty. In such cases, we reserve the right to inspect the returned items to determine if they meet our criteria for a faulty return. Rest assured, we handle these situations with care and diligence, ensuring a fair assessment in line with our quality standards

Qualified refunds will be credited to your account within 5-7 business days of our ateliers receiving the goods—subject to the processing time of your bank or card issuer. Unfortunately, we're unable to refund any duties or taxes incurred during shipping and returns.

Please be aware that the Isobels being returned remain your responsibility until they reach our ateliers. To initiate an exchange, simply email us at returns@foncene.com, and we'll provide a return label for the original item and arrange the dispatch of the exchange. Please note that exchanges are subject to availability, and the exchanged item will be dispatched upon receipt of the original item. We cover return shipping costs and provide the necessary shipping labels. However, we're not liable for any damage incurred during shipping. For a smooth return process, please ensure that the items are securely packaged and arrive undamaged.

Foncene SAS offers pre-orders when a desired size is no longer available in stock. Please note that subtle modifications are made between batches to enhance the look and performance of Isobels. If you wish to cancel your pre-order, email us at returns@foncene.com, and we will cancel and refund your order. Estimated shipping dates for pre-orders will be provided on the product page but may be subject to change. Payment is taken when a pre-order is placed, and customers will receive email confirmation once their order has been dispatched. If an order includes both in-stock and pre-order items, they will be dispatched individually as they become available at our atelier.

Any legal disputes arising from the use of our website shall be governed by French law, and the courts of France shall have exclusive jurisdiction.